Audience and purpose
Primary audience: Name of the person taking my position at a child protective services
Secondary audience: Our boss at CPS
Relationship with audience: Employee taking my position
Purpose of document: To explain how to reach parents who prove difficult to reach
Audience and purpose statement: Share with the employee taking my position how to reach parents who prove difficult to reach
Intended use of document: Solve a problem of reaching difficult parents
Information needs: Parents will try to avoid caseworkers as much as possible
Technical background: Semi-technical
Cultural considerations: No other countries and cultures besides the U.S.
Probable questions: How big is the problem?
How will it effect me personally?
What should I do to fix the issue?
Probable reactions: My audience should take this document seriously because it is important to understand how to reach difficult parents in order to fill my position.
Audience Preferences about the Document
Length and detail: Because the problem being explained is important to understand, I would expect the audience to be able to read a page or two about it.
Format and medium: PDF version sent to the person's company email and hardcopy handed to them.
Tone: Since it is an employee that the document is being sent to, the document should be slightly more formal, and have a serious tone.
Due date and timing: This document has to be available before the person fills my position in the upcoming month, but not so early that it gets forgotten about.
Budget: This budget will be sent as a PDF and as for the hardcopy version, the printing is free.
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